Solution Manual for Managing the Information Technology Resource: Leadership in the Information Age : 0130351261

A Comprehensive Solution Manual for Managing the Information Technology Resource: Leadership in the Information Age By Jerry N. Luftman, •

I. ALIGNMENT.
1. Introduction.
2. Achieving Strategic Alignment.
3. Assessing Strategic Alignment Maturity.

II. PARTNERSHIP.
4. The Role of the CIO.

III. TECHNOLOGY.
5. Strategic, Tactical & Operational IT Processes.
6. IT Planning.
7. Managing Emerging Technologies.

IV. HUMAN RESOURCES.
8. Organizing IT.
9. Human Resource (H/R) Considerations.
10. Managing IT Change.

V. GOVERNANCE.
11. IT Governance.

VI. COMMUNICATIONS.
12. IT-Business Communications.

VII. METRICS.
13. Measuring, Reporting, and Controlling.
14. The Value of IT.