Phlebotomy A Compentency Based Approach 5th Edition By Kathryn Booth – Test Bank

Chapter 12

Quality Essentials

Multiple Choice Questions

1. CLSI (Clinical and Laboratory Standards Institute) standards are often used to monitor processes during activities for:
   A. quality assurance.
   B.  quality assessment.
   C.  quality documentation.
   D.  quality management.

Quality assurance activities use CLSI standards for process monitoring.

2. Which event will most likely affect patient satisfaction with the laboratory?
   A. Results took a little longer than expected.
   B.  The phlebotomist was perceived as being rude.
   C.  The laboratory waiting area had music playing.
   D.  The phlebotomist forgot to wear her/his name badge.

Patient satisfaction suffers if the patient perceives the phlebotomist as being rude.

3. A process that is usually implemented on an institutional level is:
   A. competency assessment.
   B.  proficiency testing.
   C.  quality control.
   D.  total quality management.

Total quality management is a process that is usually implemented on an institutional level.

4. Accuracy in test results is how:
   A. appropriate the results are for the diagnosis.
   B.  correct the results are.
   C.  quickly results are reported.
   D.  easy the results are to interpret.

Accuracy in test results is how correct the results are.

6. This is an institution-wide concept that involves all members of the healthcare team in creating quality processes to improve customer satisfaction.
   A. Quality assurance
   B.  Quality management
   C.  Quality improvements
   D.  None of these

Quality management is an institution-wide concept that involves all members of the healthcare team in creating quality processes to improve customer satisfaction.

7. When should quality control activities be in place?
   A. Pre-evaluation phase of testing
   B.  Evaluation phase of testing
   C.  Post-evaluation phase of testing
   D.  All of these

Quality control activities should be in place before, during, and after the testing phase (evaluation) of laboratory testing.

8. Ensuring that patients understand the purpose of collecting timed specimens at the appropriate time is a function of:
   A. quality assurance.
   B.  quality control.
   C.  competency assessment.
   D.  proficiency testing.

Quality assurance includes ensuring that patients understand the purpose of collecting timed specimens at the appropriate time.

9. A phlebotomist participating in continuing education or training is an example of (a):
   A. corrective action.
   B.  preventive action.
   C.  proficiency testing.
   D.  process improvement.

A preventive action is an activity that helps ensure that a problem does not occur.

10. The way in which a procedure, such as blood collection, is performed is documented in the:
    A. quality assessment form.
    B.  standard operating procedures.
    C.  competency assessment form.
    D.  proficiency testing materials.

The way in which a procedure, such as blood collection, is performed is documented in the standard operating procedures (SOP).