Applying Psychology To Work International Edition 7th Edition By Michael – Test Bank

Chapter 11: Organizational Communication

MULTIPLE CHOICE

1. Communication that flows directly from one employee to her supervisor is:
a. upward communication c. serial communication
b. downward communication d. horizontal communication

ANS: A PTS: 1

2. ______ communication reduces the number of people who can talk to the top executive.
a. Downward c. Horizontal
b. Serial d. Upward

ANS: B PTS: 1

3. A top executive never receives negative information from her staff. This is known
as _______ and is a disadvantage of _____ communication.
a. proximity effect / downward c. MUM effect / serial
b. MUM effect / horizontal d. proximity / serial

ANS: C PTS: 1 MSC: WWW

4. Which of the following statements probably refers to a problem associated with an “open door” policy rather than serial communication?
a. Potential for excessive communication
b. Message content is often modified
c. Bad news is seldom relayed
d. The physical distance reduced accuracy

ANS: A PTS: 1

5. A communication method that facilitates upward communication by asking employees to rate their opinions on such things as pay or working conditions is known as the ______.
a. complaint box c. ombudsperson
b. union steward d. attitude survey

ANS: D PTS: 1

6. ______ is an easily employed method which allows employees to communicate their opinions, complaints, suggestions, etc., to management at virtually any time.
a. An attitude survey c. A memo
b. A suggestion box d. A liaison

ANS: B PTS: 1

7. Which of the following is NOT a method to facilitate upward communication?
a. Complaint box c. Ombudsperson
b. Bulletin board d. Attitude survey

ANS: B PTS: 1

8. _______ communication flows directly from a supervisor to employee.
a. Upward c. Downward
b. Horizontal d. Serial

ANS: C PTS: 1

9. Which of these is NOT a method of downward communication?
a. Memo c. Complaint box
b. Bulletin board d. Policy manual

ANS: C PTS: 1 MSC: WWW

10. A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.
a. policy manual / downward c. policy manual / upward
b. employee handbook / downward d. employee handbook / upward

ANS: A PTS: 1

11. Which of the following methods of downward communication is often lengthy and difficult to
understand?
a. Memos c. Policy manuals
b. Telephone calls d. Email

ANS: C PTS: 1

12. Babies, birthdays, and ballgame scores are commonly communicated through:
a. policy manuals c. memos
b. the Internet d. newsletters

ANS: D PTS: 1