Management 14th Global Edition By Stephen Robbins – Test Bank

Chapter 11 Organization Design

1) ________ is the formal arrangement of jobs within an organization.
A) Departmentalization
B) Organizational design
C) Organizational structure
D) Work specialization
Answer: C
Diff: 2
AACSB: Reflective thinking
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Concept

2) Organizational design is a process that involves decisions about ________.
A) work specialization and cost-leadership
B) chain of command and span of control
C) centralization and differentiation
D) departmentalization and diversification
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Concept

3) Michelle is very concerned about the formal framework by which job tasks are divided, grouped, and coordinated within her unit. This implies that she is concerned about ________.
A) the chain of command
B) the organizational structure
C) the organizational design
D) decentralization
Answer: B
Diff: 2
AACSB: Application of knowledge
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Application

4) The process of dividing work activities into separate job tasks is known as ________.
A) work specialization
B) organizational design
C) differentiation
D) span of control
Answer: A
Diff: 2
AACSB: Reflective thinking
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Concept
5) Which of the following statements accurately defines work specialization?
A) It is the basis of grouping jobs together.
B) Individual employees specialize in doing part of an activity rather than the entire activity.
C) It is the line of authority extending from upper organizational levels to the lower levels.
D) It clarifies who reports to whom.
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Concept

6) In the early 20th century, automobiles were made one at a time by craftsmen who could perform every operation necessary to build the car. Henry Ford decided to limit the number of tasks each worker performed so each person could become expert in his position. With this practice, Ford introduced ________.
A) departmentalization
B) work specialization
C) centralization
D) formalization
Answer: B
Diff: 3
AACSB: Application of knowledge
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Application

7) The process of grouping jobs together is known as ________.
A) departmentalization
B) centralization
C) formalization
D) organizational design
Answer: A
Diff: 2
AACSB: Reflective thinking
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Concept

8) Work teams composed of individuals from various functional specialties are known as ________ teams.
A) cross-control
B) cross-training
C) cross-functional
D) cross-department
Answer: C
Diff: 2
AACSB: Reflective thinking
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Concept
9) Pauline sat on a bar-type stool screwing nuts onto bolts about 3,000 times a day while reading a novel. Her production job paid well but that’s about all it had going for it. Even though the work was not physically taxing, Pauline was exhausted by the end of her day. Facing another day just like yesterday nearly brought her to tears. Pauline was experiencing ________.
A) repetitive motion stress
B) burnout
C) economies of scale
D) diseconomies from division of labor
Answer: D
Diff: 2
AACSB: Application of knowledge
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Application

10) At Chemetron, all the accounting people share one large work area; all the quality control people are housed in a large office next to the production floor; and maintenance has its own space at the back of the building. Chemetron is using ________.
A) departmental specialization
B) functional departmentalization
C) process departmentalization
D) product specialization
Answer: B
Diff: 3
AACSB: Application of knowledge
Learning Obj: LO 11.1: Describe six key elements in organizational design
Classification: Application