MGMT Principles of Managements Canadian 3rd Edition by Williams – Test Bank

Chapter 11 Managing Individuals and a Diverse Workforce
MULTICHOICE
1. To what extent should a manager understand the existence of diversity?
(A) Diversity exists in all organizations.
(B) Diversity exists only where there is affirmative action.
(C) Diversity exists when it is federally mandated.
(D) Diversity can exist in an organization’s employees and its customers.
Answer : (D)
2. Xerox Research Institute of Canada, in Mississauga, Ontario, has nearly 150 employees from 30
different countries. What does this workplace illustrate?
(A) acculturation
(B) diversity
(C) affirmative action
(D) cultural organization
Answer : (B)
3. In addition to their employees, where else must organizations have variety in order to achieve
diversity?
(A) in regulatory agencies’ inspectors
(B) in their customers
(C) in their external environments
(D) in their shareholders/investors
Answer : (B)
4. TD Financial Group supports its internal Women in Leadership Network, Pride at Work, and the
Canadian Council for Aboriginal Business, among other organizations. What does TD’s support for
these different organizations indicate that TD maintains a strong belief in?
(A) affirmative action
(B) diversity
(C) proactive segmentation
(D) multiculturalism
Answer : (B)
5. What is the term for a situation in organizations when there are a variety of demographic,
cultural, and personal differences among the people who work there and the customers who do
business there?
(A) cultural advantage
(B) affirmative differentiation
(C) diversity
(D) acculturation
Answer : (C)
6. What is the fastest-growing population group in Canada?
(A) Japanese Canadians
(B) South Asian Canadians
(C) Chinese Canadians
(D) Americans
Answer : (B)
7. What is the term for the purposeful steps taken by an organization to create employment
opportunities for minorities and women?
(A) discretionary diversity
(B) affirmative action
(C) organizational plurality
(D) cultural proaction
Answer : (B)
8. Which of the following is a key difference between affirmative action and diversity?
(A) Diversity requires a wider span of management.
(B) Diversity has a broader focus.
(C) Diversity is legally mandated in all private companies.
(D) Affirmative action is legally mandated in all private companies.
Answer : (B)
9. What is an affirmative action program typically designed to do?
(A) to create homogeneous diversity
(B) to be punitive
(C) to compensate for past discrimination
(D) to protect white, non-Hispanic Americans
Answer : (C)
10. At events hosted by St. Francis Xavier University it is common to “acknowledge that we are in
Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People.” Which of the following has
most likely influenced St. Francis Xavier to be culturally sensitive?
(A) affirmative action
(B) diversity
(C) proactive segmentation
(D) multiculturalism
Answer : (B)