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A Comprehensive Solution Manual for Intercultural Business Communication, 5/E By Lillian Chaney Jeanette Martin •
1 The Nature of Intercultural Communication
2 Universal Systems
3 Contrasting Cultural Values
4 Cultural Shock
5 Language
6 Oral and Nonverbal Communication Patterns
7 Written Communication Patterns
8 Global Etiquette
9 Business and Social Customs
10 Intercultural Negotiation Process
11 Intercultural Negotiation Components
12 Laws Affecting International Business
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