Test Bank for Supervisor’s Survival Kit, 11/E 11th Edition : 013239698X

A Descriptive Test Bank for Supervisor’s Survival Kit, 11/E By Cliff B. Goodwin, Daniel B. Griffith, •

I Getting into Supervision
1 Should You Be a Supervisor?
2 Making the Transition
3 The Supervisor’s Role and Responsibility in the Modern Organization
II Human Relations and Communications: The Key to Successful Supervision
4 Achieving Productivity Through People
5 The Supervisor-Employee Relationship
6 Creating a Productive Working Climate
7 Quality Control and Continuous Improvement
8 The Effective Work Team
9 Communicating Privately
10 The Problem Employee
11 Staffing
12 Delegation
13 Use Your Knowledge Power
14 Managing Performance
III Managing Yourself
15 Learning How to Concentrate and Manage Your Time
16 Establishing Goals and Planning
17 Setting Priorities
18 Make Decisive Decisions
IV Where Do I Go From Here?
19 Common Mistakes You Don’t Want to Make
20 Converting Change into Opportunity